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Return to shopLast updated: September 21, 2026
We want you to love your Lunicia order. If something is not right, this policy explains how returns, exchanges and refunds work.
Return window
You can request a return within 14 days of receiving your order. To start a return, contact us through our Contact page or by email at contact@lunicia.shop with your order number and the item(s) you would like to return. Please do not send items back without contacting us first, as we will give you the correct return address and instructions.
Eligible items
Items must be unworn, unwashed and in their original condition, with all tags and hygiene liners attached.
Non-returnable items
For hygiene reasons, the following items cannot be returned or exchanged unless they arrive defective, damaged or incorrect: panties, thongs and G-strings, bikini bottoms and swim bottoms, bodysuits and teddies, and any item with a removed or damaged hygiene liner. Items marked as final sale cannot be returned.
Return shipping costs
Return shipping is paid by the customer. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit. Original shipping charges are not refundable.
Defective, damaged or incorrect items
If your item arrives defective, damaged or is not what you ordered, contact us within 14 days of delivery with your order number and clear photos of the item. Lunicia will cover the cost of resolving the issue: depending on the situation, we will send a replacement or issue a full refund, including original shipping. In some cases we may ask you to return the item, at our expense.
Exchanges
The fastest way to get a different size or color is to return the eligible item for a refund and place a new order.
Refunds
Once your return is received and inspected, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank may take additional time to post the refund to your account.
Canadian orders
Any import duties or taxes paid on delivery are charged by the carrier or customs authorities and cannot be refunded by Lunicia.
Questions
For any question about returns, please reach out through our Contact page or by email at contact@lunicia.shop.
