Privacy Policy

Last updated: September 21, 2026

This Privacy Policy explains how Lunicia (“we”, “us”) collects, uses and protects your personal information when you visit lunicia.shop or place an order. Lunicia is operated by ROCCELH LTD, a company registered in the United Kingdom.

Information we collect

Order information: name, shipping and billing address, email address, phone number and order details.
Payment information: payments are processed by Stripe. We do not see or store your full card number.
Account information: if you create an account, your login details and order history.
Communications: messages you send us through our contact form or by email.
Technical data: IP address, browser type, device information and cookies, collected when you browse our site.

How we use your information

To process, ship and deliver your orders, and to handle returns and refunds
To send order confirmations, shipping updates and customer service replies
To send marketing emails, only if you have subscribed. You can unsubscribe at any time using the link in every email.
To prevent fraud and keep our website secure
To improve our website and products

Who we share your information with

We only share your information with service providers who help us run our store, including: our payment processor (Stripe), our fulfillment partners and suppliers who prepare and ship your order, shipping carriers, our website hosting provider and our email service providers. These providers may only use your data to perform services for us.

We do not sell your personal information.

Cookies

We use cookies to keep your cart and account working, remember your preferences and understand how visitors use our site. You can control cookies through your browser settings.

Data retention

We keep order information for as long as necessary to fulfill your order and to meet our legal, tax and accounting obligations. You may ask us to delete your account at any time.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain uses of it. Residents of California and other US states with privacy laws have the right to know what personal information we collect and to request its deletion. Residents of the UK and EU have rights under the UK GDPR and EU GDPR. To exercise any of these rights, contact us through our Contact page or by email at contact@lunicia.shop. We will not discriminate against you for exercising your rights.

Children

Our website is intended for adults. We do not knowingly collect personal information from anyone under 18.

International transfers

Your information may be processed in the United States, the United Kingdom and other countries where our service providers operate. We take steps to ensure your data is protected wherever it is processed.