Help & Support

Help & Support
Center

Find answers, track your order, start a return or get in touch with our team. We are here for you.

How Can We Help You?

Track your order and delivery status.

How to return or exchange an item.

Find the perfect size for you.

Accepted cards and secure checkout.

Rates, times and destinations.

Orders, addresses and details.

How we protect your data.

Quick answers to common questions.

Use the tracking number from your shipping email.

contact@lunicia.shop — we reply as soon as possible.

Once your order ships, you will receive an email with your tracking number. Follow it on our Track Your Order page.

You can request a return within 14 days of receiving your order. Items must be unworn, unwashed and have their tags attached. See our Return Policy.

Check our Size Guide. If you are between two sizes, choose the larger one.

All major credit and debit cards, including Visa, Mastercard and American Express, processed securely by Stripe.

Orders are processed within 1 to 3 business days. Delivery takes 3 to 8 business days in the US and 7 to 14 in Canada.

We currently ship to the United States and Canada, from warehouses in the USA.

Can’t find what you need? Send us a message and we will get back to you by email.